Geek Bazaar

Just as an update to my previous post HSBC, the world’s local secure bank after several emails I got contacted from the HSBC IT department group via phone.

First they asked me what is happening exactly to try and reproduce the issue themselves and they were surprised that such issue was being reproduces using Internet Explorer and XP, as XP is fully complaint but Vista is not, so they expect clients using Vista to have problems (another “latest” software not supported???).

When I asked them why they do not support the latest Internet Explorer, when they promote to users that they should always have the latest software and patches installed, they replied “As you might know yourself since you work in the software industry, new software and patches are being released every day and it is impossible to keep up with everything”. For God’s sake, you’re 1 and a half year late, as IE7 was released in Q4 of 2006. Even if it was released a couple of months ago, I do not think “it is impossible to keep up with everything” is not a valid excuse, I mean I do not care what is impossible or not, if you are offering a service to your clients, give them a decent service at least, especially when it is all about the clients’ money!!

Well, not worth hassling about it, it won’t take me anywhere. Just out of curiousity I asked them a question “Why don’t you support Opera as well?”, the answer was very clear (hope they were just fooling around and it wasn’t an honest answer) “Well, Opera runs on Linux and we do not support Linux”. Ok.. just FYI mate, Opera Download for Windows.

Enjoy e-banking with HSBC pals