Geek Bazaar

From: Mark Mascari <m.mascariNOSPAM@edenleisure.com>
To: Mark Camilleri <xxx>
Sent: Tuesday, April 17, 2007 1:14:46 PM
Subject: Re: Online Booking

Dear Mr. Camilleri,

We are aware of the security detail on our website and we are working
on it to have it sorted as soon as possible. As a matter of fact its a
top priority.

We do not consider our online presence as a replacement of our
existing service but as an extension to our present services. As such,
we incur costs to be able to offer this extra service - costs which
are distinct from our normal service. As such, we are not reducing the
standard our present service tin favour of the new service. If our
customers prefer to use our box office to make their purchases, then
they will still be offered the usual service.

I have the tickets you have printed in front of me. I have actually
scanned them and they read well. The print quality you have printed
them with is acceptable and I cannot find any reason why your tickets
could not been scanned. Some people print their tickets in very low
quality or on some particular paper which makes scanning impossible.
In such cases, these tickets have to be reprinted. But I cannot
understand why your tickets were not been accepted by the scanners. I
can only apologies for the delay and for any discomfort you might have
encountered.

Our online project is not yet terminated. We are continually improving
the system and introducing new features. We hope that the service
rendered by the new system would be by far more valuable to the
customer then the charges incurred.

Whilst thanking you for your custom, please do not hesitate to contact
me if you have any further queries.

Regards

Mark Mascari
General Manager
Eden Cinemas

—– Original Message —–
From: Mark Camilleri
To: cinema@edenleisure.com
Sent: Tuesday, April 17, 2007 12:42 AM
Subject: Online Booking

Dear sir/madam,

I would like to make some comments about your online booking system.

1. The website used to submit credit/debit card details lacks security
(e.g. the url is http not https, for starters). This is likely to put
off potential users.
2. I do not understand the 10c ’service charge’ on each ticket. I
would imagine cinema patrons should be encouraged to use the online
booking, in order to decrease queues, whereas this has an opposite
effect.
3. This evening I ordered 5 tickets from your online system for the
9:15pm viewing of 300 (seats M13-17, using this email address). I
followed the on-screen instructions and printed the tickets as
required. I was also charged the 50c extra service charge, as
explained beforehand on the website. Having the tickets in hand, I
arrived at the cinema just a few minutes early, however the doorman
was unable to ‘read’ the tickets with his barcode reader, and after
several attempts I was asked to go to the box-office and obtain
‘normal’ tickets.

I hope you can correct these problems, so that customers like me might
use the service more than once.

Sincerely,

Mark Camilleri